Refund policy
RETURN & REFUND POLICY — MILLIE’S BOUTIQUE
Important Information
Please read this policy carefully before submitting a return request.
We do our best to support all customers and handle every request with care.
Returns: Eligibility & Timeframe
Your Right to Cancel (UK & EU Customers)
If you are located in the United Kingdom or the European Union, you have the legal right to cancel your order and return the item within 14 days of receiving your order, without needing to provide a reason.
After notifying us of your return, you have an additional 14 days to send the item back.
Return Window
We offer a 30-day return window from the date your order is delivered.
Returns requested after this period unfortunately cannot be accepted.
Condition of Returned Items
To qualify for a return, items must be:
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unused and unworn
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free from odors or signs of wear
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in their original packaging with all labels attached
For items where hygiene is important, we ask that the product is clean before initiating a return request.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned once opened or worn:
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underwear
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lingerie
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worn or washed items
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items returned without tags or original packaging
Damage Due to Personal Use
We are not responsible for damage caused by improper use, negligence, or normal wear and tear.
Only issues resulting from a manufacturing defect fall under our exception policy.
How to Start a Return
To request a return, please contact our support team at:
📩 support@millies-boutique.com
Please include:
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your order number
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the reason for your return
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a photo of the item (required if damaged or incorrect)
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your full contact information
Returns without complete information may experience processing delays.
Refunds
Processing Your Return
Once your return arrives at our facility and is inspected, you will receive an email confirming:
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approval or rejection of your refund
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next steps if applicable
Refund Timeline
Approved refunds are processed within 30 days and issued to your original method of payment.
If you are located in the UK/EU, refunds will be processed in accordance with applicable consumer protection laws.
Missing or Delayed Refunds
If you have not received your refund after 30 days:
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Check your bank or card account again
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Contact your payment provider
If the issue remains unresolved, please contact us at:
📩 support@millies-boutique.com
Return Shipping Costs
Return shipping costs are the responsibility of the customer.
Please note:
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we recommend using a trackable shipping method
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we cannot refund returns that are lost in transit
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returns are processed internationally
Shipping costs typically start at $25 / £20 (customer pays).
The return address will be provided once your return request is approved.
Refused Deliveries
If a shipment is refused at delivery, the package is often not returned to our warehouse and may be lost in transit.
For this reason, we are unable to issue a refund for orders refused at delivery.
Defective or Incorrect Items
If you receive an item that is defective or incorrect:
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we will replace the item at no cost to you
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if the issue occurs again on the replacement shipment, you will receive a full refund
Please contact us within 7 days of delivery for faster resolution.
Order Cancellation
Because orders are processed automatically, we cannot guarantee cancellation after 30 minutes of placing your order.
If cancellation is no longer possible, the order will need to be returned once delivered.
Questions?
Our team is always happy to help.